Corporations must be aware of the potential threats and risks that are present in the workplace. Fraud, theft, sexual harassment, and workplace violence issues affect corporations every day, and many times these lead to significant business losses.
About Safe2Say
G4S Safe2Say Hotline program allows clients to handle ethics and compliance issues in a proactive manner. Safe2Say not only provides communication tools to help uncover and prevent threats and risks, but it also benefits clients with the following features:
• 24 / 7 / 365 Toll-Free Operation
• Fully Configurable Systems
• Trained Multilingual Specialists
• Web-Based Submission Option
• Case Management
• Creative and Design Services
• European Call Center
Challenges & Solutions
Keeping up-to-date with regulatory compliance: Safe2Say is compliant with Sarbanes - Oxley, Federal Sentencing Guidelines, the European Union Data Protection Directive and related national legislation as well as Canadian Securities Administrators Multilateral Instrument 52 - 110.
Maintaining an ethical culture throughout the enterprise, Safe2Say is a 24 / 7 / 365 multilingual communication outlet for the whole organization.
Difficulties in tracking issues and trends, Safe2Say offers enterprise-wide reporting to help organizations identify trends and issues in the workplace.
24 / 7 / 365 Toll-Free Operation
G4S Safe2Say Hotline service is a market-proven mechanism for employees to report suspected incidents of wrongdoing in the workplace. Clients will have their own designated “800” number that will operate 24 hours a day, 7 days a week. This gives employees a confidential, anonymous outlet to report concerns of fraud, theft, violence, and other workplace issues whenever they feel comfortable to do so.
Fully Configurable Systems
Safe2Say offers clients effective configurable systems. Innovative call intake software allows for extensive call handling configuration by region, division, or incident type. G4S encourages customer input on all aspects of the program including:
Trained Multilingual Specialists
G4S communications specialists are trained professionals in telephone courtesies & fact-finding techniques and will conduct respectful interviews that result in thorough reports. All are college-educated or possess a specialized skill set. Drawing from a diverse workforce, G4S has communications specialists fluent in English, Spanish, and Portuguese on all shifts. Other modern language requirements are met through real-time connection to a professional interpretation service.
Web-Based Submission Option
As a companion to Safe2Say, G4S also offers our clients a web-based submission feature. This option enables employees with computer access to log into a secure server and report their allegations online.
Case Management
Once a report is taken, call data is reported into a database, reports are generated and sent to the appropriate individuals. A report may also be securely transferred to our data management system, where it is opened as a case and assigned to the appropriate individual for follow-up.
An email alert can be sent upon receipt to notify the individual that a new case is pending. Once active, the case may be elevated to the status of investigation with the click of a button, which also facilitates workflow and task management to ensure the proper steps are taken. This system allows records to be easily searched, reports to be quickly generated, and open issues to be tracked in compliance with policy and regulations.
Creative & Design Services
In order for a hotline program to be effective, the message needs to be communicated clearly to the employees. G4S can assist clients with standard posters, wallet cards, and brochures to publicize the hotline program.
European Call Center
Safe2Say Europe provides hotline services to organizations operating within the European Economic Area. It has been designed specifically to assist multinational corporations in complying with both Sarbanes-Oxley and European labor and data privacy laws. In light of political and cultural realities, we feel that a European-based service represents the best solution for legal compliance and employee acceptance. The call center is housed at a secure facility in Zaventem, Belgium.