About G4S® CaseTrakTM
G4S Compliance & Investigations differs from many other investigations firms in another crucial respect – namely our technology solutions.
In fact, we were the first investigation company to implement a world-class technology platform – G4S® CaseTrakTM – delivering our entire range of services on-line and in a secure environment. This proven state-of-the-art management system is being used extensively throughout the world by leading insurers, self insurers and third-party administrators. Fittingly, in 2004, G4S® CaseTrakTM won the Australian Claims Expo’s award for “Innovation in Claims Management.”
Claims-handling is one of the world’s most information-intensive businesses. Technology is the key to helping you with your information needs. The added benefits of improved productivity and increased intelligence through improved analytics cannot be ignored. Insurers realize the importance of robust technology solutions because they drive efficiencies and improve customer satisfaction. And in today’s business, there is one ultimate weapon – speed.
Part of your criteria for selecting an investigations firm should be: “Is your organization equipped to make my life easier?” We pride ourselves on being able to unequivocally answer “Yes!”
Improve Workflows
Our strategy is to provide our clients with the fastest, safest and most professional investigative service in the industry today. Our client’s have applauded the way in which we have developed our state-of-the-art technology suite that not only delivers those key components of the investigation but also drastically reduces unallocated expenses, speeds up decision making, improves workflows and reduces labor costs.
G4S® CaseTrakTM delivers the investigation report, streaming video, photographs and customized management reports direct to the client’s desktop and provides 24/7 access. This web-based system delivers outstanding benefits to claims officers and senior management.
About G4S Viper21TM
Our proprietary Client Management System, G4S® Viper21TM, allows us to automate internal and external processes. G4S® Viper21TM provides our Case Managers with quick and easy access to every element of the investigation, whether open or closed, and allows them to deliver electronic updates on all cases direct to the client.
The other strategic advantage for our clients is the management reports which are extrapolated from our data showing a real return on investment across the investigative process. No other program delivers the information in a manner which clearly defines real cost savings measured against expenditure and claims exposure.
Without a doubt, our speed, quality and service consistently reduce operating costs for our clients.